Security and backup
We keep your personal information and data safe
Our LMS is a 100% cloud-based solution that uses the Amazon cloud for its infrastructure. It’s reliable, secure, and safe for your data. Every part of our architecture is designed for fault-tolerance and resilience, and is built using Ruby on Rails, the most popular software framework for building modern applications.
Every software and hardware component has copies in more than one Amazon data center, with automatic failover in case one of the centers has a problem. We perform automatic, daily backups for disaster recovery, and these backups are stored in multiple locations for extra redundancy.
Uptime and performance
In the past 12 months, our average uptime has been 99.999%. Our system typically runs at below 20% capacity, so users always experience fast performance even under peak conditions. Since our site launched 7 years ago, we have had zero security breaches and no serious site outages.
Our platform includes the following security mechanisms to protect its members and their resources: passwords, walled communities, authenticated resource access, secure profiles, secure messaging, communications monitoring, secure e-commerce, secure storage, and secure servers. We protect credentials and data transmissions from detection while in transit in our site through encrypted passwords to ensure our clients' privacy. Our Google Apps, Clever, and custom SSO all use OAUTH 2.0 for secure connections. Our company is also GDPR compliant.
Help and support
We’re here to help you at every step of our collaboration
Our system is very user friendly, but even so we want to help users when they need it. That's why we have a comprehensive help center that includes topics organized by account type, one-click access to our support forum, product news forum, suggestions area, how to videos, getting started guides, and features roadmap.
We provide 24/5 support via our electronic forum and phone support for emergencies. Our friendly support staff typically respond to questions posted to our support forum within 15-30 minutes.
We offer training services, custom setup support, and consulting services
You can enjoy in-depth training from the comfort of your office. We use web-conferencing tools to provide real-time demonstrations of our site in action, at a lower cost than on-site training.
We can deliver training at your location in a classroom environment. All our instructors are experts with our platform, and the training includes plenty of hands-on experience for you and your staff.
We can provide customized training that covers a range of topics that you specifically request. We can also make recommendations of which topics should be covered based on your experience with our platform.
We can provide assistance with setting up your e-learning site, including customizing your color scheme, preparing your logo with a transparent background for embedding, configuring your custom URL, and integrating with your email and authentication systems. We have experience with deploying MATRIX to various types of institutions, from small businesses to big enterprises.
Our consulting team can add custom features to our product based on your specific requirements.
Our content creation partners can help you to create custom e-learning content for your site.
We can assist you in migrating your existing content to our platform, including the creation of custom migration tools when appropriate.
We can perform a site audit and provide you with feedback on how your site is currently set up, as well as suggestions for improvement.
In terms of support, the MATRIX team has been very responsive, every time we had an issue we sent it through the forum and we got an instant reply.Alan Wagenberg, División de Ciudadanía Económica para América Latina y el Caribe, Fundación Capital